FAQs

Find the answers to some of our most frequently asked questions.

Planning your event

Q: What packages are available for booking an event at 15Hatfields?

A: Depending on what type of event or meeting you are holding, 15Hatfields can offer an in-person or online daily delegate rate (DDR) or you can use us on a ‘room hire’ basis. Please contact us for a detailed quote.

Q: What is included in a standard DDR package? 

A: We're passionate about being transparent, enabling you to book with full confidence that you won’t find any hidden clauses or unexpected extras added to your invoice. 

Our DDR packages include: 

  • Room hire
  • Catering room
  • Tea and coffee
  • Organic flapjacks, locally sourced cookies, organic cake
  • Unlimited in house bottled still and sparkling filtered water
  • Hot or cold buffet lunch
  • LCD projector and screen
  • Laptop
  • Lectern
  • PA system
  • Wi-Fi
  • Flip charts
  • Delegate note pads and pencils
Q: How much space comes with the DDR? Are breakout rooms extra?

A: Our venue is designed to be flexible so we can split your main room to create breakouts from your allocated space. However, we understand on occasion that extra space is needed so you may hire additional space at reduced rates if required.

Q: What is the capacity for 15Hatfields?

A: 15Hatfields can hold up to 530 people for a standing reception. Please take a look at our floorplan for further details on our specific room capacity.

Q: Can we have our event material delivered to 15Hatfields prior to our event?

A: Yes! 15Hatfields is happy to assist you in storing your event material. Courier your event collateral to us the day before and we will store it for you free of charge.

Q: Are there any limitations for decorations and corporate branding in the venue for my event?

A: 15Hatfields is a blank canvas venue, with a range of options and spaces for you to implement your event theming into the venue. Our LED spotlighting system across the venue can be altered to fit your colour scheme, and we can integrate floor and wall decals and larger branding into our reception and event spaces to create an immersive experience for your delegates.

Q: How do I plan a sustainable event?

A: Our team of expert event planners are on hand to assist you in creating your most sustainable event yet. Check out our sustainable event guide for some initial ideas.

Q: Why should I choose 15Hatfields as the venue to host my event?

A: 15Hatfields is one of the UK’s most sustainable events venues, offering adaptable DDR and event hire prices, flexible spaces and cutting-edge AV solutions. We don’t send any waste to landfill, are plastic-free, and continue to pioneer sustainability initiatives and issues in the wider industry. In an unsettling time for many, we’ve also put in place a number of sustainable COVID-secure procedures so you and your delegates will feel at ease. Find out more about why you should choose 15Hatfields.

Q: Which room is right for my event?

A: We have a diverse range of event spaces to fit your events' needs. Take a look at our floorplan and room capacity charts and virtual tour to get an understanding of our space, then get in touch with our team to discuss your requirements in detail.

Q: Do you provide any support staff for my event?

A: Our highly experienced team are always on hand to support your event to ensure it's a success from the initial planning stages to the post-event analysis. We also provide our friendly and welcoming event support team to assist in the set-up and delivery of your event on the day, included in your DDR.

Q: What is a hybrid event?

A: A hybrid event is when delegates are able to attend both in-person or virtually using video conferencing and webcasting solutions. Our hybrid event solutions don’t cost the earth and balance sustainability and affordability without compromise.

Event catering

Q: Can we use a different catering company than your preferred supplier?

A: As we're home to the Chartered Institute of Environmental Health, you'd expect us to have extremely stringent procurement and supply policies so prefer to use our own catering suppliers for all events. We have a wide range of menu options available, but if you need anything out of the ordinary, just let us know and we'll do our upmost to accommodate your exacting wishes. 

Q: Can 15Hatfields cater for special dietary requests?

A: We cater for all types of special dietary needs. Simply advise us at least 24 hours prior to your event with details of the special dietary. In addition, 60% of all our menus are vegetarian or vegan.

Audiovisual and event technology

Q: Is AV included in our prices?

A: Audiovisual equipment is included in all our daily delegate rates (DDR). We offer videoconferencing and webcasting facilities for an additional cost.

Q: Can I use my laptop / iPad at 15Hatfields?

A: We supply free Wi-Fi for all our delegates so that you can use your own laptop, iPad/iPhone or any other platforms. We also provide laptops with hardwire internet that can be used for speakers and presentations.

Any platform can be used on our AV system, as long as it has VGA connection or adaptor to convert to VGA.

Q: What audiovisual and presentation equipment is available at the venue?

Our standard AV package includes the following cutting-edge systems:

  • Intelligent plug and play digital AV system with 12 HDMI inputs routable to any screen
  • Six economic, 5,000 lumens HD laser ceiling-mounted projectors connected via HDMI
  • Laptops provided in-house with the latest software for running PowerPoint, Prezi, videos or just audio
  • Economical yet powerful LCD projectors to be used on one or all of our integrated dropdown screens or projected straight onto our walls
  • Audio from various devices linked to our built-in PA system with discreet speakers located in the ceiling and distributed throughout the venue for an even sound and segregated into zones for complete flexibility
  • Integrated roving, lapel and table microphones available on-site to provide a full PA system at your fingertips

Find out more about technology at 15Hatfields.

Accessibility

Q: How accessible is 15Hatfields/Is there disabled access/Is 15Hatfields DDA compliant?

A:We want everyone who visits 15Hatfields to feel welcome and are a fully Disability Discrimination Act (DDA) compliant venue. Eight of our nine event spaces are fully accessible alongside all of our catering and general-use facilities. To access the building, we have a Stannah stairlift to our main entrance, and our reception desk is lowered to ensure everyone can access it.

We also provide two entrances/exits for wheelchair users as well as a hearing loop. There has also been significant investment in the South Bank area to improve inclusivity and accessibility, including recent pavement layouts and more access ramps and handrails in the local area. We are listed on Accessable.

Q: How do I get to 15Hatfields?

A: We are easily accessible by all forms of transport and our central London location ensures delegates won't take long to reach us. Located in a quiet road in the heart of Bankside, your event will be perfectly placed away from the hustle and bustle and any loud distractions. See our find us page for more information.

Q: Do you have any car parking onsite at 15Hatfields?

A: As part of our ongoing commitment to the environment, we want to encourage everyone to use more public transport or travel by bike and foot, which means we don’t have an onsite car park. Our easily accessible location also means there’s less need to use a car to reach us, however there is limited on-street, paid-for parking outside 15Hatfields. For weekend and out of hours evening events we can often work in partnership with our neighbours to create a car park for 20 vehicles for a small additional cost. We also have a loading bay for event suppliers to utilise.

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