Our COVID-secure action plan

See how we're keeping our venue safe and secure for your event.

On arrival

You will need to wear a face-covering and sanitise your hands before entering our building. Once you have reported to reception and have provided confirmation of your contact details as part of the NHS contract tracing requirement, please scan the official QR code which will be displayed. Once you have signed in at our front desk, you will have your temperature checked.

Around the venue

We have implemented a one-way system around the venue to ensure social distancing measures can be met and maintained. You will see numerous automatic hand-sanitising machines dotted around – please use these regularly. You will be advised as to the meeting room and area by the meeting organiser.

Please remember to keep your mouth and nose covered when moving around our venue and ensure you adhere to all procedures, signage, systems, safeguards and directions before, during and after your meeting.

In meetings

On entry to a meeting room, please follow the one-way flow system and be mindful of your distance from other meeting attendees and staff and avoid congregating in any area inside or outside the 15Hatfields venue. Our pre-sanitised seating will be set in accordance with social distancing requirements, so please do not move any chairs or change seats unless you are asked to do so by venue staff.

Food in the venue

Our supplier Eden Caterers has created a Socially Distanced Menu for all delegates in the venue. This is made up of individual platters that contain a full meal. This ensures that government regulations can continue to be met whilst enjoying a delicious lunch at a safe distance from colleagues.

Although our lunch platters are single-use to reduce the risk of cross-contamination between clients, they are sustainably made from naturally fallen palm leaves from the Adaka nut palm tree, making them 100% natural and compostable. You can find further instructions for procedures to follow in our catering areas in our guidance document.

Cleaning and sanitising of the venue

All touchpoints are cleaned and sanitised every two hours as part of a robust cleaning rota, and staff have been fully trained in hygiene and are monitored for compliance.

Our chairs are cleaned with a professional steam cleaner after every meeting, and all hard surfaces are sanitised using professional cleaning products and hot steam.

To complement this cleaning rota, we have invested in an advanced residual antimicrobial product, which harnesses biotechnology and is effective against bacteria, viruses and pathogens.

The antimicrobial agent in the product creates a barrier that kills germs upon impact and provides long-term protection on all of our surfaces, for up to 30 days.